Returns
Whilst we hope that you are delighted with your order, we understand that there are occasions you may want to return items.
Alternatively please contact us on 01892 532619, quoting your invoice number and we will be happy to authorise the return.
Returns Dept
Broadfeed Ltd.
6and7 Spa Industrial Park
Longfield Road
Tunbridge Wells
KentTN2 3EN
Items must be returned within 7 days of receipt to qualify for a refund. Items received after this time will be returned to you at your cost.
Items purchased during December as a Christmas gift may be returned at any time up until the 17th of January.
Items should be unopened, free for animal hair and in an as-new condition to qualify for a full refund.
Please ensure all items are wrapped securely and we recommend that you use insured registered delivery and keep the receipt.
We cannot accept liability for goods lost or damaged in transit.
We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
Faulty Goods
In the unlikely event that an item is faulty, not as described or not fit for purpose please contact us as soon as possible, ideally sending us photos of the problem. We will usually require for the item to be returned to us for inspection. If the item has failed due to a manufacturing defect or poor workmanship we will refund your postage cost and either send you out a replacement or issue a refund.
Please note that should any item on inspection have suffered normal wear and tear or misuse it will be returned to you at your cost.